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• What is wordmusicnow.com?

wordmusicnow.com brings music ministries around the world the ability to purchase, download and print top-quality, two key, flexible arrangements of the newest and best praise and worship songs for your worship team, choir, praise band and orchestra. Featuring the top songs from the best publishers, you can count on us to provide playable arrangements that sound like the versions you have come to know and love. For a simple overview of the process, click the Tutorials button at left.

• What products are available?

We have one product at wordmusicnow.com: single song arrangements in two keys of popular praise and worship songs for congregation, choir or worship team, praise band or orchestra. Each product consists of the "Core Rhythm Package" – a set of fundamental charts for use with keyboard, guitar, bass and drums – and several "Add-on" packages for churches with more instrumentation.

• What is the difference between your product and a "lead sheet?"

A lead sheet provides lyrics, chords and a melody line only. The arrangements at wordmusicnow.com include much more, including introductions and endings to most songs. No matter the combination of instruments at your church, you will have a part for everyone with the arrangements at wordmusicnow.com. Plus, every arrangement you purchase includes the complete song twice – once in a lower key and once in a higher key.

• What is in the different "packages?"

Each package includes all of the parts listed in the description of the product in one Adobe Acrobat Reader Digital Edition e-book file. Each package includes the entire song in two keys. If a song modulates in the middle, two complete versions are included, each with a modulation in the middle. The two keys are provided to allow you flexibility in planning medleys and choosing keys that are easier for certain instruments. Each of the Add-on packages are designed to work together with the Core Rhythm Package seamlessly to create a complete worship song.

• How long does it take to download a package?

wordmusicnow.com packages can be downloaded in a matter of minutes. They come in many different sizes. Most of our packages can be downloaded in approximately four to five minutes on a modem connection or in a matter of seconds over broadband.

• What's the difference between the "praise band" package and the "orchestra" package?

The "orchestra" package is a superset of the praise band package. All of the parts that are common to both packages are identical. If you purchase the orchestra package, in most cases, you don't need to purchase the praise band package. The only exception would be if you need two sets of parts for two separate ensemblesthat would need the parts at the same time (for instance, a youth praise band that plays in a youth service and an adult orchestra that plays simultaneously in an adult service.)

• What is a "substitution" part?

Because of the wide variety of instrumentation in church orchestras and praise bands, we've created and included "substitution" parts at no extra charge. A "substitution" part doubles an existing part and allows you to substitute one kind of instrument for another. The substitution parts we've created help you when previously you've had to change clefs or transpositions to make a part work for a different instrument.

The praise band package includes:
• Eb Baritone Sax (substitute part for C Bass)

The orchestra package includes:
• Bb Clarinet 3 (substitute part for Viola)
• Bb Soprano Sax (substitute part for Oboe)

• Why do I have to use Adobe® Acrobat® Reader® 6.0.1 or newer?

The free Adobe Acrobat Reader allows us to incorporate digital rights management into the files that you purchase. Buy music just as you buy printed music, but you won't have to wait for it to be delivered by mail. When your order is complete, we download your music so you can use it right away. Digital rights management features allow you to purchase your music securely and allows the copyright owner to preserve the integrity of their song.

• How much does the Adobe Acrobat Reader cost?

The Adobe Acrobat Reader is free.

• Do I need any special hardware to run the Adobe Acrobat Reader 6.0.1?

The Adobe Reader runs on any laptop or desktop PC running Windows 98SE, Windows ME, Windows NT 4.0, Windows 2000 or Windows XP . There's no need to buy any special hardware to download and print music from wordmusicnow.com.

• How long does it take to download the Adobe Reader?

You can download the Adobe Reader in less than an hour on a 28.8 modem (and much faster connecting through an broadband connection or 56K modem).

• What do I do if I can't open/print a package?

Please be sure that you are using Adobe Acrobat Reader 6.0.1 or newer to view and print the package on the same computer that you used to download the file. If you have installed Reader, please contact us for technical help on our feedback page.

• What if I upgrade my computer?

When you upgrade your computer, you will need to transfer your files to the new computer manually and re-authorize them for use. Simply send us an email via the feedback page for more details. Be sure to include the email address under which your account is registered.

• What if I somehow accidentally delete my wordmusicnow.com digital edition?

You will need to visit our site again to download the files that you have already purchased. Simply send us an email via the feedback page to re-authorize your files for download. Be sure to include the email address under which your account is registered.

• Can I email these files to a friend/another computer at church, etc.?

No, these files are for the use of the church, organization or individual who purchased them.

• How many printouts can I make?

Your purchase entitles you to make one printout of each package that you purchase. In addition, you retain the digital file on your computer in Adobe Acrobat Reader and are able to print out replacement parts to replace damaged or lost ones.

• Do I have to download or print my packages immediately after purchase?

No. After your purchase is complete, you can log out of wordmusicnow.com and return any time you wish to download your files within sixty days of your purchase. Every item you purchase at wordmusicnow.com is made available for download in your "File Cabinet," and your File Cabinet is accessible through the icon at the top of every page on our site. After sixty days, your File Cabinet link expires.

Once you've downloaded a package to your computer, it does not expire and is accessible through Acrobat Reader.

• Do I have to print the entire file?

No, you can just print the parts for instruments you currently have and return to the file in Acrobat Reader when you need other parts.

• How do I backup my purchases?

You can back up these files just like you back up your other documents - burn them to a CD, store them on a server or back them up to tape. However, in order to open them, you must restore them to the drive where your authorized Adobe Reader software is located.

• What would cause the error message "unable to activate/download books (firewall/proxy)"?

You may encounter difficulties when downloading e-books from behind network firewalls because of proxy settings in Internet Explorer. The Adobe Reader accesses the proxy settings in Internet Explorer whether or not you use Internet Explorer as your Web browser. Verify that these proxy settings are correct and match those of other browsers you use:

• To check proxy settings in Internet Explorer 5.x or higher, choose Tools > Internet Options. Click the Connections tab, and click LAN Settings.
• To check proxy settings in Internet Explorer 4.x, choose View > Internet Options. Click the Connections tab, and click Advanced in the Proxy Server group. Note: Consult your network administrator if you are unsure about the correct proxy settings.

• What should I do if I receive an error indicating that HTTP authentication is required?

You should install the latest version of the Adobe Reader.

• What should I do if the Adobe Reader bug report form returns the error, "Your Adobe Reader needs certification: voucher engine is not certified"?

Before you activate your Adobe Reader, it logs this error message in the bug report form. You can ignore the error.

• What should I do if I receive the error, "Cannot open EBX transfer file," when trying to open the EBX transfer file?

If you haven't activated the Adobe Reader, do so. If you do not activate the Adobe Reader, you will be able to download *.etd files, which allow the Adobe Reader to obtain books, but not the books themselves.

After you activate the Adobe Reader, download the e-book by doing the following:

1. Open the Adobe Reader.
2. Click the Bookstore button.
3. When prompted to activate, click Activate Now.
4. Locate and open the *.etd file on your system.
5. The Adobe Reader will then download the e-book. If you cannot find the e-book file on your system, the download process may have been interrupted; go to your File Cabinet and try to download the book again.

• Why do I need Internet Explorer to use the Adobe Reader in Windows?

The Adobe Reader for Windows requires components that are installed with Internet Explorer. You must install Internet Explorer 4.x or later for the Adobe Reader to function properly, but you can use another browser to access the Web. Internet Explorer is available free of charge from Microsoft's Web site.

Note: If you do not have Internet Explorer 4.x or later installed, you may receive the error, "Unhandled Exception," when trying to activate the Adobe Reader or use it to access a bookstore.

• What should I do with the *.etd file that I downloaded?

You need to activate the Adobe Reader; it will then download the e-book. The *.etd file contains information that allows the Adobe Reader to download the book; it is not the book itself.

To activate the Adobe Reader and download the file:

1. Open the Adobe Reader.
2. Click the Bookstore button.
3. When prompted to activate, click activate Now.
4. Locate and open the *.etd file on your file system. The Adobe Reader begins downloading the book.

• Why do I get the error "Out of memory" when reading an ebook file that I opened in the Adobe Reader?

This error occurs when an item in the library points to a file that does not exist.

To verify that a file does not exist:

1. Right-click the image of the document in the Library, and choose Info from the pop-up menu.
2. Note the file name.
3. Choose Start > Find > Files or Folders, and then search for the file.