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PRIVACY STATEMENT
This privacy statement covers the site www.wordmusicnow.com.
Because this Web site wants to demonstrate its commitment to our users’ privacy,
it has agreed to disclose its information practices.
- What personally identifiable information Word Music collects.
- What personally identifiable information third parties collect through
the Web site.
- What organization collects the information.
- How Word Music uses the information.
- With whom Word Music may share user information.
- What choices are available to users regarding collection, use and
distribution of the information.
- What types of security procedures are in place to protect the loss,
misuse or alteration of information under Word Music control.
- How users can correct any inaccuracies in the information.
If users have questions or concerns regarding this statement, they should
first contact Word Music Ministry Resources
by emailing michael.dupree@wordentertainment.com.
This policy covers only information that is collected through this
Web site, and does not cover information that may be collected through software
downloaded from the site. wordmusicnow.com
has agreed to notify users of:
Information Collection and Use
Information Collection
Word Music and its partners are the sole owners of the information
collected on www.wordmusicnow.com. Word Music
collects information from our users at several different points
on our Web site.
Registration
In order to use this Web site, a user must complete the registration
form. During registration a user is required to give contact
information (such as name and email address). We use this information
to contact the
user about services on our site for which he has expressed interest.
It is optional for the user to provide demographic information
(such as income
level and gender), and unique identifiers (such as, username
and password), but encouraged so we can provide a more personalized
experience on our
site.
Order
We request information from the user on our order form. A user
must provide contact information (such as name, email, and shipping address)
and financial information (such as credit card number, expiration date).
This information is used for billing purposes and to fill customer’s
orders. If we have trouble processing an order, the information is used
to contact the user.
Information Use
The information that a customer provides is used in the transaction
of purchasing downloadable sheet music for congregational worship
use. Word Music will examine sales data in aggregate form to
determine bestselling titles and other promotional information.
Profile
We store information that we collect through cookies, log files,
clear gifs, and/or third parties to create a profile of our users.
A profile is stored information that we keep on individual users
that details their
viewing preferences. Consequently, collected information is tied
to the users personally identifiable information to provide offers
and improve
the content of the site for the user. This profile is used to
tailor a user’s visit to our Web site, and to direct pertinent marketing
promotions to them. We do not share your profile with other
third parties.
Cookies
A cookie is a piece of data stored on the user’s computer tied to
information about the user. We use [both] session
ID cookies [and] persistent cookies. For the session ID cookie,
once users close the browser, the cookie simply terminates. A persistent
cookie is
a small text file stored on the user’s hard drive for an extended
period of time. Persistent cookies can be removed by following
Internet browser help file directions.
Cookies are used on our site by the shopping cart mechanism. By setting
a cookie on our site, users would not have to log in a password
more than once, thereby saving time while on our site. If users
reject the cookie, they may still
use our site. The only drawback to this is that the user will be
limited in some areas of our site. For example, users may browse
through pages, but not make purchases. Persistent cookies enable
us to track and target the interests of our users to enhance the
experience on our site. See the “Profile” section.
Third Party Advertising
Word Music currently does not host any third party advertising at this site.
This privacy statement covers the use of cookies by www.wordmusicnow.com only
and does not cover the use of cookies by any advertisers.
Log Files
Like most standard Web site servers we use log files. This includes
internet protocol (IP) addresses, browser type, internet service
provider (ISP), referring/exit pages, platform type, date/time stamp, and
number
of clicks to analyze trends, administer the site, track user’s movement
in the aggregate, and gather broad demographic information for
aggregate use. IP addresses, etc. are not linked to personally identifiable
information.
Clear Gifs (Web Beacons/Web Bugs)
We employ a software
technology called clear gifs (a.k.a. Web Beacons/Web Bugs)in our HTML-based emails to let us know
which emails have been opened by the recipients. This allows us to gauge
the effectiveness of certain communications and the effectiveness of our
marketing campaigns. If users would like to opt-out of these emails, please
see the Opt-out section.
Communications from the Site
Special Offers and Updates
We send all new members a welcoming email to verify password and
username. Established members will occasionally receive information on
products, services, special deals, and a newsletter. Out of respect for
the privacy of our users we present the option to not receive these types
of communications. Please see the Choice and Opt-out sections.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact
information such as name and email address. Out of respect for our users
privacy we provide a way to opt-out of these communications. Please see
the Choice and Opt-out sections.
Service Announcements
On rare occasions it is necessary to send out a strictly service
related announcement. For instance, if our service is temporarily
suspended for maintenance we might send users an email. Generally,
users may not opt-out
of these communications, though they can deactivate their account.
However, these communications are not promotional in nature.
Customer Service
We communicate with users on a regular basis to provide requested
services and in regards to issues relating to their account we reply via
email or phone, in accordance with the users wishes.
Sharing
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need
to disclose personal information when required by law wherein we have
a good-faith belief that such action is necessary to comply with a current
judicial proceeding, a court order or legal process served on our Web
site.
Aggregate Information (non-personally identifiable)
We do not share aggregated demographic information with advertisers.
Third Party Advertisers
We DO NOT Share Personal Information
with Third Party advertisers.
Third Party Intermediaries
We use a credit
card processing company to bill users for goods and services. This company does not retain, share, store or use personally identifiable information
for any secondary purposes.
Business Transitions
In the event Word Music goes through a business transition,
such as a merger, being acquired by another company, or selling a portion
of its assets, users’ personal information will, in most instances,
be part of the assets transferred.
Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of having their
information used for purposes not directly related to our site at the point
where we ask for information. For example, our order form has an ‘opt-out’ mechanism
so users who buy a product from us, but don’t want any marketing material,
can keep their email address off of our lists.
Users who no longer wish to receive our newsletter and promotional communications
may opt-out of receiving these communications by clicking on the
opt-out message at the bottom of the email or email us at questions@wordmusic.com.
Users of our site are always notified when their information is being collected
by any outside parties. We do this so our users can make an informed
choice as to whether or not they should proceed with services that require
an outside
party.
Links
This Web site contains links to other sites. Please be aware
that we, Word Music, are not responsible for the privacy practices of
such other sites. We encourage our users to be aware when they
leave our
site and to read the privacy statements of each and every Web
site that collects personally identifiable information. This privacy
statement applies
solely to information collected by this Web site.
Surveys & Contests
From time-to-time our site requests information from users via
surveys or contests. Participation in these surveys or contests
is completely voluntary and the user therefore has a choice whether
or not to disclose
this information. The requested information typically includes
contact information (such as name and shipping address), and
demographic information
(such as zip code). Contact information will be used to notify the winners and
award prizes. Anonymous
Survey information will be used for purposes of monitoring or
improving the use and satisfaction of this site. Users’ personally
identifiable information is not shared with third parties unless
we give prior notice
and choice. Though we may use an intermediary to conduct these
surveys or contests, they may not use users’ personally identifiable
information for any secondary purposes.
Tell-A-Friend
If a user elects to use our referral service for informing a friend
about our site, we ask them for the friend’s name and email address.
Word Music will automatically send the friend a one-time email
inviting them to visit the site. Word Music does not
store this information and only uses it for the purposes
of sending this one-time email and tracking the success of our
referral program.
Chat Rooms, Message Boards, and Public Forums
Please keep in mind that whenever you voluntarily disclose personal
information online - for example on message boards, through e-mail, or
in chat areas - that information can be collected and used by others.
In short, by posting personal information online that is publicly accessible,
you may receive unsolicited messages from other parties in return.
Security
This Web site takes every precaution to protect our users’ information.
When users submit sensitive information via the Web site, their information
is protected both online and off-line.
When our registration/order form asks users to enter sensitive information
(such as credit card number and/or social security number), that
information is encrypted and is protected with the best encryption
software in the industry
- SSL. While on a secure page, such as our order form, the lock
icon on the bottom of Web browsers such as Netscape Navigator and
Microsoft Internet
Explorer becomes locked, as opposed to un-locked, or open, when
users are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we
also do everything in our power to protect user-information off-line. All
of our users’ information, not just the sensitive information mentioned
above, is restricted in our offices. Only employees who need the information
to perform a specific job (for example, our billing clerk or a customer
service representative) are granted access to personally identifiable information.
Furthermore, ALL employees are kept up-to-date
on our security and privacy practices. Any time
new policies are added, our employees are notified and/or reminded about
the importance we place on privacy, and what they can do to ensure our users’ information
is protected. Finally, the servers that store personally identifiable information
are in a secure environment, in a locked facility.
If users have any questions about the security at our Web site, users can
send an email to questions@wordmusic.com.
Supplementation of Information
In order for this Web site to properly fulfill its obligation to
users it is necessary for us to supplement the information we receive
with information from 3rd party sources.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as zip
code, phone, email or postal address), or if a user no longer desires
our service, we provide a way to correct, update or delete/deactivate
users’ personally
identifiable information. This can usually be done at the checkout
page or by emailing our Customer Support at support@wordmusicnow.com.
Notification of Changes
If we decide to change our privacy policy, we will post those changes
to this privacy statement, the homepage, and other places we deem appropriate
so our users are always aware of what information we collect, how we use
it, and under what circumstances, if any, we disclose it.
If, however, we are going to use users’ personally identifiable information
in a manner different from that stated at the time of collection
we will notify users via email.
Contact Information
If users have any questions or suggestions regarding our privacy
policy, please contact us at:
wordmusicnow.com
25 Music Square West
Nashville, TN 37203
800-324-9673
questions@wordmusic.com
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